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Shipping Policy

We offer FREE UK standard shipping

If you need your item by a specific date, please contact us and we can give you a quote for special delivery services.

Uniforms and clothing will be delivered to schools and pre-schools for your children to take home.

International delivery is currently £14.00


Personalised items are made to order, we aim to complete your order as quickly as possible and can often have items completed and ready for posting in a few days. However during busy periods it may take longer. Should you require your order urgently please contact us and we will do our best to work to your required timescale.

Pre- made items will be despatched within 3 working days of receipt of cleared payment 

All items are posted through Royal Mail with proof of postage obtained.

The Products you order will be sent to the address you give at time of placing the order. If any of the details you have given in your delivery address are incorrect we accept no liability for your goods if you do not receive them. If you require your order to be sent to a different address after it has been ordered then there may be an additional charge.

You may specify a delivery address, which is different from your billing address, if, for example, you would like the products sent directly to the recipient.

We cannot guarantee delivery dates or accept liability for deliveries made outside the agreed timescale, If you have not received your items, please check with your local sorting office even if you have not received notification from your postman that they are holding items for you.


Local collection/delivery must be agreed upon before placing your order, this is reserved for local customers, people who are known to Personalised Teddies


We are happy to post worldwide. 

Buyers are responsible for any customs charges, import duties and taxes incurred. Please note that we have no control over these charges and we cannot predict their amount.

You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

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